When should supportive measures be provided to a complainant?

Supportive measures should be provided to a complainant as soon as a complaint is made because these measures are designed to assist and protect the individual while the situation is under review or investigation. Immediate support helps ensure the complainant feels safe and comfortable to participate in the process, and it can aid in reducing any potential additional stress or trauma they may be experiencing as a result of the situation.

Providing supportive measures early on allows for proactive engagement with the complainant, ensuring that their needs are addressed promptly. This could include measures such as academic accommodations, adjustments to work or living arrangements, or access to counseling services. Thus, timing is critical to the effective implementation of these measures, emphasizing the commitment to a supportive and accommodating environment from the very beginning of the reporting process.